pvlsr Feed

Reaching a person

Write to us

One address, and a subject line that decides how fast it moves. A question, a place worth reporting, a press request, or exercising your rights over your data — all of it lands in the same inbox, and a person answers it.

Three things are faster in the app

These do not need an email, and going through one only adds a wait.

  1. Delete your account

    Profile, then Privacy. It takes effect immediately, and no message here is needed to start it.

  2. Export your record

    The same screen. Everything the service holds about you, handed back in one file.

  3. Report a post or a person

    The report control on the item itself. It reaches moderation with the context attached, which an email cannot carry.

One address

Everything arrives in the same inbox. What changes is the subject line — it is read before the message is, and it is what decides the order things are answered in.

contact@pvlse.net

Write from whichever mail client you already use, and you keep a copy of what you sent.

Begin the subject with one of these

The word in brackets first, then your own subject in your own words. Pick the line that matches and the rest of the subject is yours.

  • [URGENT] Handled first

    Urgent report

    Illegal content, danger to a person, impersonation, or a photograph of you that you did not agree to.

    Same day
  • General questions

    The product, an account, a place missing from the map, something that broke.

    Two or three working days
  • Personal data

    Access, correction, deletion, portability — your rights over your data, under the GDPR and its equivalents.

    Within 30 days
  • Press and partnerships

    Media kit, interviews, venues in Casablanca that want to talk.

    Within a week

Type the word in English in both languages. It is a routing token rather than a sentence, and a translated one lands in the wrong pile.

Or write here

This reaches the same inbox as the address above, and it gives you a reference you can quote. You do not need an account — but if you are signed in, your account is attached so we are not asking you to prove who you are.

What is this about?

Filed as [HELP] Two or three working days Filed as [HELP] Two or three working days Filed as [URGENT] Same day Filed as [DATA] Within 30 days Filed as [PRESS] Within a week Filed as [HELP] Two or three working days

No account needed. The one field we cannot do without is the address the answer goes back to.

Publisher

Publisher
pvlsr
Service
The pvlsr app and this website.
Hosting
The website, the API and its database run on managed cloud infrastructure. What each supplier receives is set out in the privacy policy.
Governing law
Settled and named here before the service opens to the public. See the terms of use.

The registered entity's details are completed here before the service opens to the public.

The rest, in writing

What the service does with what it knows, and the rules everybody is held to.

Not yet.

pvlsr opens one city at a time, and it has not opened yours. Leave an address and you will hear on the day it does.

Where you would use it. We open one city at a time, so this is the part that decides when you hear.

Which one are you waiting for?

One email on launch day in your city. Nothing else is ever sent to this address, and it is not shared with anybody.

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